Regulations

The regulations of the 'Residence Sunrise' in Cesenatico (FC) are established to ensure an orderly, peaceful, and serene use of the facility by all. The request for accommodation, once completed with the reservation, implies the guest's commitment to fully comply with these regulations, which constitute a contractual agreement between the 'Residence Sunrise' and the guest.

Check-in and check-out

  • Check-in from 4 pm to 8 pm;
  • Check-out by 10 am;
  • Subject to availability, it is also possible to request a late check-out until 8pm with a supplement of 50% of the daily price list;
  • Kindly inform us in advance of your expected arrival time: late arrivals with staff presence – no later than 11 PM – must be coordinated with the reception and incur an additional cost of €25. For late arrivals, it is also possible to arrange a free self check-in after full payment of the stay and agreements with the staff.”
  • On arrival, guests must hand over their ID documents to the reception. The choice and designation of the floor and external view is at the total discretion of the Residence Management;

Reception and cash desk

The balance of the reservation is to be paid upon arrival at the Residence. The final bill must be requested and paid the day before departure. If you need an invoice, the data must be provided at check-in.

Payments can be made by cash, credit card or debit card. Checks are not accepted.

In the case of early departures, the unused stay will not be reimbursed.

Departures

On the day of departure, the apartments must be vacated by 10:00 AM. The entrance cards must be returned to the Reception staff, who will verify the items provided for use. We kindly ask you to report any damages or breakages. In case of non-returned cards, a fee of €6 each will be charged.

Apartment cleaning

  • Cleaning is carried out weekly, it is the guests' responsibility to provide for the daily disposal of household waste in order to guarantee the hygiene of the accommodation.
  • The final cleaning will be carried out by the residence staff. At departure, you are kindly requested to throw the garbage in the special containers.
  • Compulsory final cleaning does not include dishwashing so dishes, pots and pans must be left clean. Upon departure, an apartment check will be carried out. In the event of damage and / or conditions of particular disorder or dirt of the apartment or kitchen area, dishes and hob, the Management is required to request a refund of € 50.

Silence and behaviour within the Residence

  • Smoking is prohibited in the apartments and common areas of the residence;
  • We kindly ask you to be silent during the hours from 1 to 3 pm and from 12 pm to 7 am so as not to disturb the rest of others.

Visitors

It is absolutely forbidden to have the room occupied, even if only temporarily, by people other than those declared at check-in. Any exceptions must be agreed in advance with the reception for the necessary legal obligations. Visitors are required to leave an identity document at the reception which can be collected on leaving the Residence. The violation, even occasional, of this obligation will result in the termination of the contract. Subleasing is expressly prohibited.

Tourist tax

From 1 January to 31 December, the tourist tax is €1.50 per day per person - excluding children under 14 - for a maximum of 7 nights.

Pet rules

We admit pets upon prior notice and agreement. To protect the tranquillity of all guests, please follow the rules below:

  • Owners should be careful that their dogs do not bark, for example because they are left alone at home or on the terrace;
  • Animal owners must be careful that the furniture, curtains and sofas are not scratched and damaged;
  • Please do not let the animals sleep on the beds or sofas and do not use kitchen objects to give them food or drink;
  • The children's play area is forbidden to animals;
  • Make sure that everything remains clean as they pass;
  • Owners are responsible and liable for any damage caused by their pets. At departure the apartment will be inspected.

Valuables

We are not liable for loss of the guests' possessions and / or valubles - guests are required to look after their possessions - damage resulting from events of force majeure and their nature - weather events, natural disasters, falling trees or branches or products that typical of plants, gusts of wind, damage or theft of cars in the parking area and in the area of the structure. Under no circumstances will discounts be given to cover any actual or alleged disservices that may occur due to the events described above.

Parking area

The residence has a free unattended car park. We do not assume responsibility for the vehicle or for articles left inside.

Damage and theft

Anyone who causes damage to the building, movable property, equipment, etc. is held legally responsible under current regulations. Theft and intentional damage will be reported immediately. At the time of departure the property's staff will inspect the apartment and the costs for the replacement of any damage or loss of the cards will be charged and will be payable upon check-out.

Faults and complaints

All apartments and systems are periodically checked and maintained. Any defect or problem must be promptly reported to the reception and will be resolved as quickly as possible. We request your understanding where it is not possible to resolve the problem promptly for reasons that do not depend on us, such as holidays, lack of immediate availability of spare parts, interruption of external service, failure of the lift, etc.
In any case, if the complaint is made at the end of the stay and therefore of the stay in the residence and / or after departure, it will not be considered.

BOOKING METHOD

Conditions

In the months of July and August the minimum booking period is one week, with arrivals and departures on Saturday or Sunday. During the rest of the year, the minimum stay is two or three nights.

Deposit

The reservation is considered final only after payment of the deposit. With the payment of the deposit, the general booking conditions and in particular the cancellation conditions are considered inclusive and legally accepted in full.

Booking cancellation terms

Cancellation policies vary depending on the period booked: they can be viewed in the availability search and booking process directly on the website.

Travel insurance

To cover the penalties in the event of cancellation, early return or to ensure your holiday, we suggest our Europe Assistance insurance. Trip cancellation insurance must be taken out simultaneously with the booking. If you purchase the "Insured Holiday Package" the rate already includes insurance.

Booking with Europ Assistance Insurance Coverage

The insurance policy covers the cancellation of the stay only when the reason for the cancellation falls within the cases provided by the policy, the travel assistance, the medical expenses, the trip rebooking, etc. For policy conditions see THIS LINK

At the time of booking, a deposit of 30% of the total stay is required, and the Europ Assistance insurance policy will be activated.

In the event of cancellation for reasons covered by the policy, the customer will receive a refund of the total amount of the stay (which must have been paid in full), minus the applicable excess according to the procedures specified in the policy plus the handling fee of €50.00.

The balance of the stay must be paid 15 days prior to arrival.

Terms of payment

The deposit can be paid by bank transfer or by credit card on our site.

Banking data: Intesa Sanpaolo – Forlì, C.so della Repubblica, 14
Beneficiary: INNOVATO SRL
Iban: IT74F0306913298100000010030
SWIFT/BIC BCITITMM

  • The balance of the reservation and the accessory charges must be paid upon arrival;
  • We also require a deposit of € 200 against any damage or the details of a credit card guarantee. We will refund the deposit upon departure;
  • We accept cash payments, with Bancomat and Visa and Mastercard credit cards; any bank payments for the final balance must be made upon arrival.
  • We do not accept checks.

For more information send an email to: info@sunrisecesenatico.it or call one of these numbers: +39-347-7336838 or +39-0547-84945. 

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